I also got this error. Leave a comment for the Trailhead Baby! What item is on your lightning Case page layout to show Entitlements? I tried to rebuild the report in another playgorund but this error occurs agin: We can't find the result 'Sort: Descending' in Grouping1. I am not intending to give out the answers, just a little bit of a nudge. Hello,I am @ step 2 keep getting error:Challenge Not yet complete here's what's wrong: We can't find the 'Team Roles Related List'. Note the filter. It's a status. Or rename a standard one? Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine, I get the email and also the case is closed successfully.Did you find a solution? New Profile button, instead of hitting the Clone button on the Technical profile page. Tonight's challenge involves the creation of two processes. Click the cog in the upper right hand corner. When I go to edit the page layout, I do not have fields for Question, Answer, Category or Status. Think about the number of times you need to reuse a milestone the business rules are not the same for each occasion, Make sure your profile can see the specific fields on the Case that deal with the SLA management process, You can track progress through the process through a standard Lightning component which needs to go onto the record page. I've no clue what more I need to do to complete this challenge. I kept that particular module open one on screen while I walked through this step. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team LifecycleGetting this error can anyone please help. However I successfully created this console in my playground.Challenge Not yet complete here's what's wrong:We can't find the 'Cloud Support Service Console'. Right now he' taking a nap.so I'm off to edit some reports! You also get personal insight into the life of a Trailhead Baby! That is why I referred to the question that was asked to you before on May 31st. http://www.alwaysablezard.com/salesforce/tips-for-passing-the-service-cloud-specialist-superbadge/, Business Administration Specialist Superbadge- 3 & 4, Lightning Experience Reports & Dashboards Specialist Superbadge - 5-6, Process Automation Specialist Superbadge - 5. Thanks a lot in advance. Review the steps to update the Utility Bar to include a way to automate the completion of otherwise manual tasks. Stuck on Superbadge Apex Specialist Step 1? I add wrong queue to Presence Statuses but I still have the same issue. No. Thanks! I feel I can very confidently now teach people about Service Cloud productivity in Lightning and now also have some practical experience in setting up Omnichannel! Ensure you set up the routing for Advanced Cases properly. I am attempting Challenge 7 on the Service Cloud Specialist Superbadge. (Hint- search in setup for "support process". Rated Accounts by State The record count for state and account rating are automatically added. I found it helpful to take a separate notebook and write down the steps that I would need for each challenge step - for example - My rough notes for challenge 1: Create 2 profiles. privacy statement. I also confirm that no additional code exists in this org. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle. Ensure you set up the routing for Advanced Cases properly.i have done all the setup but . It should be put in the activity bar (along with email/call,etc), and you can manipulate these items with a macro. I noticed you had a third member role name "customer contact" I included that and gave read/write access and it worked. Hi,I have some issues realted to the step 4 (Configure case routing), the error message is : Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. Intermediate case users can access both lists of cases. please verify. Challenge Not yet complete here's what's wrong:We can't find the 'Cloud Support Service Console'. to your account. Please help me.Thanks,Vinay Manduva, Techforce services is a Salesforce Consulting Services in Australia Specialising in delivering end to end Salesforce solutions ,Consulting, Implementation DevOps partners in australia We deliver applications and services more rapidly and reliably, but its more than a methodology it cuts to the very core.Salesforce Data Analytics let us help you become a data driven organisation and ensure your data is working hard for your business This includes implementiSalesforce consulting companiesSalesforce ServicesStaff augmentation companiesSalesforce integration companiesSalesforce Implementation servicesSalesforce DevOps partnersSalesforce DevOpsManaged project services, Techforce services is a Salesforce Consulting Services in Australia Specializing in delivering end to end Salesforce solutions ,Consulting, Implementation DevOps partners in Australia We deliver applications and services more rapidly and reliably, but its more than a methodology it cuts to the very core. Problem is however that the macro works fine: it sends out the correct mail template to the case contact person. I hope that you feel inspired. If you did them recently, try not to leave it too long to attempt this superbadge. I have all the Data Categories entered correctly (and have reset each page several times) and yet it still gives me this error:Challenge Not yet complete here's what's wrong:We can't find a data category called 'Reimbursements and Payments Topics'. Gosh how frustrating! Hi, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. What should I do? If you need more help, leave a comment! When I made mistakes, I simply reverted to the last saved version. Rated Accounts by State The record count for state and account rating are automatically added. Various trademarks held by their respective owners. Hey I'm getting this errorChallenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. I've been in this challenge for hours now. You also increase the likelihood of achieving First Ascent - meaning you got every step right the first time! I'm chasing my own tail. I am the Trailhead Baby! * Able to be used on a profile level? Thanks for getting back to me. Select edit page4. Ensure the Entitlement Field is visible to the System Administrator ProfileI've checked the console app, even gone through the SA profile, but i don't seem to understand what needs to be done. I am able to add the automated email action, but for some reason, cannot add the instruction for updating the case status. It was an interesting project, and I wanted to share some lessons learned from . I'm stuck on Challenge 6, creating the macro. Go to a case- check the Status options. I'd bet that the solution is to "clone" not rename. Tried it all, from custom : support profile to standard user, even admin. MVNO Providers3. (I made a custom button as well for this one.). Thanks so much for responding. No. Hi John,Could you please let me know what would be the work capacity for Basic Cases and Advanced cases, i have set it up for 20 each and 100 for overflow configuration, couldn't pass the challenge.. I've been stuck on this error message for two days! I'm concerned to share photos because of the slight nudity, however, I can assure you that it was a glorious adventure. Ensure you create the 'Question Long Text Area' fieldI am getting the above error.Can you pls guide me through. The simple things Hey, i'm on challenge 3 and almost done. My error message is "Challenge Not yet complete here's what's wrong: We can't find the Cirrus Support Process. I have created also both categories. I even tried to create a new playground and start over (that only made things wose). Theres the possibility of sorting by one column then the next get to know the, The report has to be a summary report. Could you suggest how to troubleshoot it ? I think it must have taken some time to register that I updated the values or something?!?!? Right now he' taking a nap.so I'm off to edit some reports! Ensure this task is automatically created when case type is electrical and reason is performance and status is working. on 6th challenge. Have you set up the routing address? Thanks for the quick reply : still struggling :-( I actually enabled ALL checkboxes in Email-to-Case Settings, but still not working. Salesforce Data Analytics let us help you become a data driven organization and ensure your data is working hard for your business, This includes implementionSalesforce consulting companiesSalesforce ServicesStaff augmentation companiesSalesforce integration companiesSalesforce Implementation servicesSalesforce Health CheckSalesforce DevOpsManaged project services. Even though I renamed it back to what I had before, my error message has stepped back a level to read "We can't find the 'Cloud Technical Team Support Process'. Alas, fingers crossed for the next challenges. Already on GitHub? When it works it plays a sound to tell you that a case has been assigned to you. I set up the Advanced Cases and Basic Cases Routing Configurations for Omni Channel, and gave advanced cases a routing priority of 1 and the basic cases a priorty of 2. however it seems that whatever is the second priority the challenge cant find. Usually this is due to some pre-existing configuration or code in the challenge Org. We recommend using a new Developer Edition (DE) to check this challenge. Yes - You will need to use the preexisting standard field, then add the stage values that are necessary in addition to the standard. Making dinner for Mom! Use Lightning Knowledge to create a knowledge base for better customer service. Still stuck? Did it help? for Challenge 7. Coild you please help me out? There are many items involved in challenge 2. On Feb. 11 you said "Cloudy Technical Team is correct name wise for both the record type and the process". Thanks for your Reply but I passed through that step But now I am getting error in Step 7 while validatingChallenge Not yet complete here's what's wrong:There was an unexpected error while verifying this challenge. The name of the template should be: Support: Cloudy New Email From Case, Hi Trailhead Baby,I am stuck at Challenge 6, can't able to find 'Closed' picklist value in Status field. @MM - thanks for your time. Make sure that the correct date range is selected. I have the Milestones field in the page layout too. But I didn't complete it. This is where you start building out the ability to manage support levels. We recommend using a new Developer Edition (DE) to check this challenge. Ensure Milestones are configured properly for High Priority Cases. Also, in Email-to-Case Settings, I do have 'Enable On-Demand Service' ticked. You write beautiful things. (It's an easy thing to overlook) If yes, I'd like to hear a few more details about your process. While I'm trying to create a Macro, and adding Instructions, the Update Case tab under feed tab is not highlighted. Are you sure it is about that? The demand for UI/UX design implementation is continuing to grow. Any help! I've attempted to use the change case status (quick action) and the status update (mobile & lightning action). Also when i click on Overflow Assignee no records found window pop up. Hello, I passed the first challenge but i still have a question. Issue was with the Lightning Page Layout. Why the change of heart? "I named the process :"Cloud Technical Team" !Not sure what is going on .. but i don't know what is next step? Tnx, hmmmm What you have sounds correct. Add to Favorites. Ask Question Asked 2 years, 8 months ago. "my report is looking all correct. Youll need to enable this whole feature before you start I wont give away what its called! Yes! Please provide some detailall I can get form the comment is that your Advanced Cases routing is not correct:). i see one prob in my advance routing configuration i am not able to populate Overflow Assignee. I am struggling with this part from step 6.Challenge Not yet complete here's what's wrong: We can't find the Recipient field in the email template. Did you create a new console? I have tried a thousand times with all variationsand the same error keeps coming up. hmmmm I think I just had to drag the filed onto the layout. Review the steps to create the 'Cloud Team Billing Support' profile.I deleted and recreated the profile number of times. This is my journey- a normal kid by day- a Trailhead explorer by night. I did add the things mentioned automated action in macro. Hi Trailhead Baby,i'm getting this error, i have also created new tast with Name Contact Customer with high priority but still getting error.Challenge Not yet complete here's what's wrong:We can't find a Contact Customer Case Task. Ask Question Asked 2 years, 8 months ago. Tags Create the Cloudy Technical Team support process! Ensure Agents have access to Knowledge when viewing a Case. +12,700 Points +300 points. Hi All,Im struggling to complete challege 6. It is reason i m getting this error. "I have created the Entitlement Process named "Cirrus Support Process" twice now. This error keeps coming upWe can't find the Entitlement Name in the System Administrator Profile. Open a Case in the service console.2. Superbadges are specifically made to reflect real-world, hands-on challenges, and prepare you to use your skills for clients and businesses requiring unique and . It still gives me the same error that it isn't found. How would you enable people to select cases from an organised list? The key word is "rename." Even after setting up support proc and presence status. If you are still stuck after that, leave a comment with some more details and I'll take a look. Hello Trailhead Baby! Thanks. Hi Trailhead Baby, I'm losing my mind here. Did it help? Please add the Email quick action in the page layout for lightning experience in case you dont find it on the feed and let us know if you are still seeing this issue.Thanks,Praveen, The response from Salesforce support was good. I removed those and then the trailheadapproval was there. Also, to be honest, I dont think I am understanding the relationship between the 'Service Channel' and well anything else. Ensure Agents have access to Knowledge when viewing a Case". Trailhead Baby any idea? Any clues as to what I might be missing? (Not the "standard platform user", just "standard user"). Thank you! These have different SLA milestones an agent has to hit its the same in this section. These are instructions on the types of rules you need to make. I didn't have enough licenses in the playground to activate Ada Ok. Let's back up a little bit. A Support Process and the page layout are two unique things. ", There are two options for email to case. I'll let you guess that part :) 2) I'm showing subtotals, but I doubt it matters, Thx a lot, you gave me nice direction. It's easy to miss. The custom email button I made was visible instead but was not approved by the Trailhead check. High Value Residential This report includes: 1 filter, 1 grouping, and 1 summarized field. This worked for me. Please help. Hello, Could you please advise on the below error: T hank you.Challenge Not yet complete here's what's wrong:We can't find the correct Milestones for High Priority Cases. He laughs when I poke his nose and tries to take toys out of my hand. That is frustrating! This comment has been removed by the author. The error message is so cryptic that it's hard to troubleshoot the issue. I had figured that out in order to build the macro. I am getting this below error. Hi, I am constantly getting "We can't find the Cloudy Weather reusable email. I'd try again since Trailhead had issues yesterday. When you start a create a new report, simply click to start with a clean screen. #servicecloudspecialistsuperbadge#techinvisible#superbadgeagentFor complete SUPERBADGE solution videos , Dm me on instagram for more details :https://www.ins. We recommend using a new Developer Edition (DE) to check this challenge. Anyone studying for their Service Cloud consultant certification. But I have successfully created this service console in my playground. Hi im running into an error on Step 4 "Challenge Not yet complete here's what's wrong: We can't find the 'Basic Cases' configuration. Ensure you set up the routing for Advanced Cases properly. advanced apex specialist superbadge solution. I have sent screen shot of my report to rebecca@capstorm.com . I've had it take up to 24 hours :(. Or "on demand email to case". Will you be able to guide me? Ensure you create the 'Question Long Text Area' fieldI am getting the above error.Can you pls guide me through. For example, Basic vs Premier support. Ensure that new Low Priority Cases are routed automatically to the Basic Case Organizer. Have you set up the "wrong queue" status?Reference this module--> https://trailhead.salesforce.com/content/learn/modules/service_omnichannel/service_omnichannel_customization. This comment has been removed by the author.
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